What to Look For When Choosing a Contractor

Not all contractors are equal. Keep these considerations in mind when choosing a heating and cooling contractor.


The heating and cooling system in your space is responsible for the overall level of comfort you experience in your home. When you hire a contractor to perform service on your heating and air conditioning equipment, it is vital that you are working with only the most professional and trusted HVAC experts in your area to ensure proper care. These are some big shoes to fill. When choosing a contractor, there are a few things to keep in mind before making a decision.

Your contractor should:

Be prompt and courteous- Whether your HVAC service needs are time-sensitive or somewhat less urgent, your contractor should treat every job as a priority. A true industry professional is prompt and courteous, taking extra care to protect your space and clear away any messes which may be made during the service call.

Be fully licensed, bonded, and insured- When you call to inquire about service, feel free to ask the contractor about their licensing and insurance. For additional peace of mind, ask for their license number and verify it with your local government entity. This is not only for the contractor’s benefit, but for the customer’s as well.

Be continuously trained- In order to stay abreast of the latest technologies, equipment, and procedures in the industry, the contractor’s technicians should have received extensive and on-going training. Additionally, you may inquire with your contractor to see if their technicians have received industry certification, also known as NATE certification.

Have industry affiliations/professional designations- Does the contractor have any professional affiliations such as with the BBB Bureau, NATE, local Chamber of Commerce, Angie’s List, manufacturer specific distinctions, ACCA, ENERGY STAR, etc. These designations are a sign of professionalism and industry excellence.

Be concerned with protecting environment- Your contractor should use environmentally friendly products and equipment to prevent ozone depletion. Specifically when dealing with refrigerants, your contractor should have knowledge on how to properly handle and dispose of the material.

Show you how to properly care for and use your system- A reputable contractor cares about their customers and their needs. Your contractor should show you how to properly use your new system, and offer tips on how to properly maintain and care for it between service calls.

Be willing to offer references- Ask your contractor for references. Any reputable and trustworthy company should be willing to offer references of happy customers you can speak with.

Offer planned maintenance agreements- Planned maintenance agreements are the best way to maintain and preserve your HVAC equipment. A contractor who truly cares about their customer wants to save them money and inconvenience, and offering planned maintenance agreements is sure sign that they do.

You can expect all of this and more when you choose a contractor from the ServAssure Dealer Alliance. All of our dealers are Carrier Factory Authorized Dealers, who have met strict guidelines from the manufacturer, and proven themselves as being among the most exceptional and trustworthy service providers in the industry.